|
Issue |
Likely Cause |
Solution |
|
Transactions are not being archived |
Days Before Trans. Archive threshold not yet reached, or the archive job is not scheduled or enabled |
Check the threshold in Retail Setup and confirm the archive job is active in Scheduler Setup |
|
Transactions are not being archived |
The transactions are not yet included in a posted statement |
Check if the Statement No. field is filled in for the transaction, in the Transaction Register page. |
|
Transactions are not exporting to Azure |
Archived Transaction Container ID is missing or incorrect, or the export job is not running |
Verify the Container ID in Web Replication Azure Storage Setup matches exactly what is shown in the Azure Portal. Confirm the export job is scheduled |
|
Azure connection error during export |
Incorrect Azure credentials or storage account misconfiguration |
Verify the Azure Storage connection string and access permissions in Web Replication Azure Storage Setup |
|
Archived Transaction External page is empty after export job ran |
No transactions met the Days Before Archive Transaction External threshold yet, or the export job did not complete |
Verify the date threshold in Retail Setup. Manually trigger the export job and check the job log for errors |